My strengths lie primarily in Effective Communication, Motivation, Team-Building and Emotional Intelligence.

About Me

  • Date of Birth : 29th Feb, 1984
  • Gender : Female
  • Marital Status : Unmarried
  • Nationality : Indian
  • Phone : +91-9656393775, 8086688899
  • Email :
  • Physical Status : Normal
  • Address : 5/503, Sai Darshan Housing Society, Kisan Nagar no 2,Wagle Estate, Thane (w) – 400604


My strengths lie primarily in Effective Communication, Motivation, Team-Building and Emotional Intelligence. My main objective is to work in an organization where my job gives me an opportunity to grow and also provides me satisfaction and self-development and help me to achieve my KRA.


• Passed a Course in Ms Office, Excel, and Powerpoint from Aptech Computer Education, Thane.
• Completed Advance Diploma in Business Management.
• Completed Post Graduation in Business Management.
• Completed MBA, International Business with A Grade (Aug 2012) from ICFAI University, Tripura.



  • Qualification :Secondary School Certificate (S.S.C.)

    Board : Mumbai Board

    First Class

  • Qualification : Higher Secondary Certificate (H.S.C.)

    Board : Mumbai Board

    First Class

  • Qualification : Third Year Bachelor of Science (B.Sc- Chemistry)

    University : Mumbai University

    First Class

  • Qualification : Management of Business Administration (MBA)


    Grade A




    Account Delivery Manager

    KRA :
    • Operate as the lead point of contact for any and all matters specific to your customers
    • Build and maintain strong, long-lasting customer relationships
    • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
    • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
    • Forecast and track key account metrics
    • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
    • Assist with high severity requests or issue escalations as needed
    • Communicates actual vs. estimated hours to Interactive Management Team
    • Monitors and manages project budget
    • Facilitates change logs and change orders to allocate additional budget when applicable

  • June 2015 – June 2016


    Store Manager

    KRA :
    • Sales
    • Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vodafone store
    • Ensure and monitor quality of acquisition through the store

    • Revenue
    • Deliver revenue targets for the store
    • Increase revenue per footfall by aiding customers purchase decisions

    • RoI
    • Achieve profitability (Return on investment) targets for the store
    • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

    • Customer Service
    • Manage churn and achieve customer satisfaction for walk-in customers

    • Store Management
    • Ensure adherence to store processes in terms of documentation and systems
    • Ensure infrastructure / store upkeep
    • Maintain availability of stock at the store while adhering to norms
    • Ensure appropriate placement of pop-ups and product displays at store

    • Marketing
    • Execute marketing, branding and promotion activities
    • Ensure fliers/ brand POS are available at store
    • Resolve channel-specific issues within specific timelines

    • People
    • Resolve store-specific issues within specific timelines
    • Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
    • Identify gaps in performance of immediate team and ensure training to bridge the same

    • HSW Compliance
    • Ensure that the HSW norms are adhered to
    • Core competencies, knowledge and experience:
    December 2013 – June 2015
    Channel Sales Manager

    • Deliver sales targets for prepaid products by executing the distribution strategy at the channel-partner level
    • Monitor quality of acquisition through the distribution channel.
    • Ensure availability of stock at retail while adhering to the norms.
    • Execute promotional activities for channel partners to drive sales and build market credibility.
    • Achieve zonal revenue target for the distribution channel across all products
    • Achieve retail expansion targets through increase in number of outlets in existing and new geographies.
    • Analyze market trends and accordingly develop sales plans to increase brand awareness
    • Stay current with latest developments in marketplace and competitor activities.
    • Communicate up-to-date information about new products and enhancements to partners.
    • To develop excellence in distribution in Emerging Markets through effective planning and gaining market share from the competition. Ensuring the product availability within the consumer reach.
    • To increase the width and depth of distribution in the Emerging markets, this would translate into acquisitions and revenues and increase channel satisfaction levels.
    • Assist in partner marketing activities such as tradeshows, campaigns and other promotional activities.
    • Top Performer –Best RSM – Distribution Parameter for the 4th 2014. (March 2014)
    • Top Performer - King of Prepaid for the Month of April 2014.
    • Top Performer - King of Prepaid for the Month of May 2014.
    • Top Performer - King of Prepaid for the Month of June 2014.
    • Top Performer - King of Prepaid for the Month of July 2014.
    • Top Performer –RSM Ranking from All Kerala – 3rd Rank for APRIL 2014
    • Top Performer –Best RSM – Distribution Parameter for the 1st quarter 2014. (June 2014)
    • Top Performer –RSM Ranking from All Kerala – 3rd Rank for APRIL 2014
    • Top Performer –RSM Ranking from All Kerala – 3rd Rank for September 2014
    • Top Performer –RSM Ranking from All Kerala – 4th Rank for October 2014
    • Circle Combat Winner All Kerala – September 2015

  • February 2013 – December 2013


    Business Development Manager

    KRA :
    • Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
    • Manage the proposal development process and maintain the time-lines for the proposal teams
    • Develop draft proposals based on team meetings and discussions
    • Responsible for developing and implementing a strategic Business Development Plan to include: target markets, target accounts, sales revenues goals and objectives in your specific territory with heavy emphasis on prospecting.
    • Track all business development activities, analyze quarterly progress and suggest new strategies based on findings
    • Builds market position by locating, developing, defining, negotiating, and closing business relationships.
    • Demonstrates knowledge of, and supports, company mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical work practices.
    • Assist in or produce feasibility studies/business plans for new business development.

  • December 2008 – January 2013



    KRA :
    • Adhere to Quality Standards as per the client mandate. Ensure quality grading through constant monitoring and send the results of observation to Director and Manager
    • Studying and preparing summarized report about Charge-back clients for Director
    • Prepared, reviewed, and issued project cost and schedule reporting.
    • Coordinating and handling various projects with designers.
    • Ensuring immediate completion of projects in timely manner.
    • Managing project resource allocation
    • Analyzing Documents for report generation and Documentation.
    • Q’cing reports and memos for final approvals.
    • Constant feedback to Management team with trend analysis.
    • Implementing and managing project changes and interventions to achieve project outputs
    • Co-coordinating with US project Managers for final website completion
    • Involved in Coordinating projects from inception to completion.
    • Mentoring and quality management; Ability to handle entire accounts
    • Ability to discuss strategic and sensitive issues
    • Build and maintain excellent relationships with colleagues and clients

  • June 2004 – August 2007


    Sr. Associate

    KRA :
    • Providing a broad range of services from customer relationship management, back office transaction processing to industry specific solutions.
    • Floor walking and mentoring new agents.
    • Conducting refresher training for the team.
    • Reviewing the efficiency and effectiveness of service delivery.
    • Qc’ing of payoff quotes that are prepared as per request entered by the borrower.
    • Calling up attorneys for confirmation of legal fees to be included in the payoff quote.
    • Calling up borrowers or the title company for the short payoff amount on the loan.
    • Sending payoff quote to the borrowers through Email / fax as requested by the borrower.
    • Documenting client issues and customization requests in an organized and detailed manner
    • To put in place an effective implementation process by removing redundancies and duplication of work

Skills : -

• Self motivated and ambitious with strong interpersonal skills
• Confident and capable of articulating problems and solutions with others.
• Good presentation skills and proposal/report writing abilities
• Experience of commonly used software packages including MS Outlook, Word, PowerPoint and Excel
• Experience of working directly with clients is ideal – showing the ability to inspire confidence

Get in touch

Send me a message
5/503, Sai Darshan Housing Society, Kisan Nagar no 2,Wagle Estate, Thane (w) – 400604
Phone Number +91-9656393775